BVRLA

Principles

BVRLA leasing broker members agree to abide by the following principles:

1. To provide clear pricing for all products and services sold via any sales channel, printed or digital, which promotes a member’s products.
2. Not to misrepresent any information about their products or services.
3. To behave at all times with integrity and ensure that any agents working on their behalf also follow the standards set out in this Code of Conduct.
4. To understand and comply with all rules and regulations relating to the service or product provided.
5. To provide customers with the information they need to make an informed decision about the product/service offered.
6. To operate from an established place of business that is maintained to a professional standard.
7. Not to use any advertising material containing misleading or inaccurate statements and to comply with the codes and standards set by the regulators.
8. To resolve customer complaints according to the standards set out in this Code of Conduct.
9. To ensure that employees, where appropriate, are adequately trained to a standard that enables them to adhere to this Code of Conduct.
10. To display the BVRLA logo.